Box Insert & Product Packaging FAQs
What’s the difference between box inserts and product packaging?
Box inserts are custom-cut card pieces that hold products in place inside a shipping box. Branded product packaging is a thinner, printed retail box that holds one unit of your product and then goes inside the shipping box.
What products are inserts good for?
Bottles, sprays, skincare jars, candles, drink bottles, glassware and anything that needs to stay still in transit. Inserts reduce movement and breakages and make the unboxing look like a gift.
What is the minimum order?
Custom inserts start from 10 units, or a single sample unit. Branded product packaging has no minimum; quantities on the website start at 10. The more you order, the lower the price per unit.
Can inserts be designed for several products or unusual shapes?
Yes. We can design inserts with cut-outs for multiple products, or that fold, lift or support items. Pricing depends on material, cut complexity and quantity.
Do you make the matching boxes?
Yes. If you need boxes and inserts, fill out the form on the Custom Box Inserts page first and tell us you need matching boxes.
What are inserts made from, and where?
100% or partly recycled cardboard sourced from Australian post-consumer waste, designed, cut and made in our Sydney warehouse. They’re recyclable.
What finishes are available for product packaging?
Full-colour printing on 290gsm gloss, 350gsm recycled matte or 300gsm luxury linen-blend stock, in custom sizes and shapes to fit your product.
How long does product packaging take?
About 7–10 business days after you approve the proof. This can be longer in busy periods.
Can I get a sample?
Yes. Select “1 – SAMPLE UNIT” on Custom Box Inserts to test the fit before ordering in bulk.
Do you price match?
Yes. If you find a better price on custom inserts, we’ll match it (conditions apply).
Are there extra shipping costs?
Flat-packed boxes and inserts take up a lot of space, so additional shipping charges may apply to WA, regional areas and international addresses. We subsidise these where we can and will always contact you first.
Can I return custom inserts or packaging?
No. Custom orders can’t be returned once printed or cut, so please check your proof carefully. See our Shipping & Returns page.
Why buy from Hero Packaging?
Hero Packaging is a Sydney-based, Australian-owned, certified B Corp. Our B Corp certification covers how we run our whole business, from sourcing to customer care. Questions? Email hello@heropackaging.com.au or call (02) 8006 1283.
