From $1.98 per custom recycled box
HERO SHIPPING LABEL THERMAL PRINTER HZD950-PRO (Pink) - USB and Bluetooth Direct Thermal 300DPI
Sale price
$225.00
Regular price
$243.00
per unit
Product Description
Now includes a BONUS roll of Compostable Shipping Labels to get you printing faster! Now also comes with 2 YEAR WARRANTY.
An amazingly convenient and fast direct thermal pink printer that can help you print labels like the packaging boss we know you are! Equipped with USB AND Bluetooth functionality (for printing from mobile or tablet via our app), the HERO PRINTER is your new packaging BFF.
The HZD950-PRO (300dpi high resolution) is perfect for printing Auspost MyPOST Business shipping labels as well as shipping labels from ALL other shipping carriers and shipping systems including Sendle, DHL, TNT, FedEx, Couriers Please, Shippit, StarShipIT, and all other carriers.
For so long we have been asked which is the best direct thermal label printer in Australia, and so we created our own! It took us months to perfect, but it’s officially the best in the market (according to us).
What is direct thermal, you ask? It means this printer requires no ink or toner! Save on hundreds of dollars on ink costs over the lifetime of the printer.
This printer works seamlessly with HEROLABEL shipping label rolls. One roll of our HEROLABEL Compostable Shipping Labels are included with each printer, and you can also get your compostable shipping labels here as a one-off purchase and also a subscription. Printing is in black and white like all other direct thermal printers. The printer does not print in colour as there is no ink used.
Features:
- Comes with the HERO PRINTER and a roll holder.
- USB or Bluetooth connectivity (Bluetooth works via an app on iPhone, iPad, and Android mobile/tablet devices, and the Bluetooth connection can only print PDF files).
- It works with any direct thermal labels (both rolls and folded labels), but we recommend our compostable HEROLABEL rolls here.
- Requires no toner or ink (direct thermal printer)
- High speed printing via USB cable.
- Compatible with major shipping platforms including Auspost MyPOST Business, Sendle, Shippit, Starshipit, Shipstation, eBay, Amazon, Shopify and more.
- Compatible with Mac and Windows
- Works with any direct thermal circles labels, rectangle labels, square labels.
- Can be used for shipping labels or branding labels
- Printer dimensions: 218L x 105W x 90H mm
- Roll holder dimensions: 200L x 135W x 155H mm (The roll holder sits around 10cm behind the printer.)
- Minimum label width: 40 mm - 110 mm.
- Comes with an Australian warranty.
- In the box:
- Hero Printer
- Label stand
- Power cord
- USB cable
- USB-A to USB-C adaptor (for compatibility with newer laptops with only USB-C ports)
-
Please note regarding Australia Post international shipments: international express shipments can generally be printed on the Hero Printer using standard sized A6 (100x150mm) labels like our HEROLABELs. However, economy and standard international shipments can only be printed using A4 printers, and this is a limitation from Australia Post. It's best to check this link to make sure your account or shipping platform can print A6-sized international labels if this is required.
Read our Printer FAQs & Instructions page for more information.
This printer is compatible with these Hero Labels:
- Compostable Rectangle Stickers for your logo or barcodes
- Compostable Circle Stickers for your logo or product information
Download HERO Printer Drivers:
HZD950-PRO Drivers:
Mac OS
Windows
How to install the Hero Printer on Mac:
How to install the Hero Printer on Windows:
Shipping & Returns
Dispatch Times - In-Stock Products
Dispatch Times - Custom Printed Orders
Delivery Times & Information - Australia
Delivery Times & Information - International
General Shipping Information:
DISPATCH TIMES:
SAME-DAY DISPATCH BEFORE 12PM AEST/AEDT on business days (holiday trading hours may differ).
All orders are shipped the next business day (holiday trading hours may differ).
AUSTRALIA: Australia Post is currently delivering as normal, but please choose Express Post in checkout if you need products quickly. Take note of the estimated delivery times in checkout. For Sydney-based customers, we also have same-day delivery options in checkout.
INTERNATIONAL (outside Australia):
There may be some delivery delays for non-Australian orders. Please allow more time for your order to arrive and check your tracking link for the latest information before contacting us. Take note of the estimated delivery times in checkout. If in doubt, contact the shipping carrier directly to obtain further information. When ordering mailers, it's best to keep additional buffer stock to avoid running out.
Contact us for urgent orders: If you are in urgent need of compostable mailers, we can provide a separate shipping quote for non-Australian orders using other shipping carriers such as DHL Express who will be delivering faster than our usual carriers. Please contact us if this is an option for you and we can assist.
Dispatch times:
READY TO SHIP PACKAGING (NON-CUSTOM)
We currently ship orders the same business day when ordered before 12pm AEDT. You will receive a shipping confirmation with your tracking details once the order has been shipped. Our order system is highly automated, which means we cannot amend or change orders once placed under any circumstances. However, if you need to return mailers, please review our returns information below.
Please note that unforeseen events such as natural disasters can impact dispatch times. Check our website for the most up to date information.
Please note that unforeseen events such as natural disasters can impact dispatch times. Check our website for the most up to date information.
CUSTOM
Custom Printed Boxes:
Allow 2-3 business days for your PDF proof. Once approved, printing times for samples are approximately as follows:
Basic Logo Printing (available here): Dispatched in 2-3 business days
Full-Colour Printing (available here): Dispatched in 3-7 business days
Bulk orders:
Full-Colour Printing (available here): Dispatched in 3-7 business days
Bulk orders:
Allow 2-3 business days for your PDF proof. Dispatch times depend on the total quantity ordered.
Once approved, printing times for samples are approximately as follows:
Logo (Basic) Printing (available here):
25-100 units --> 3 to 4 business days
250-500 units --> 5 to 6 business days
1000+ units --> 7 to 10 business days
Full-Colour Printing (available here):
25-300 units --> 7 to 10 business days
300+ units --> These can be split into 2-3 deliveries to keep our production line moving along smoothly. We will always contact you when this occurs.
300+ units --> These can be split into 2-3 deliveries to keep our production line moving along smoothly. We will always contact you when this occurs.
If 300+ units are needed in one shipment, please allow up to 20 business days for printing.
Custom Printed Calico bags/totes and paper mailers:
Allow 2-3 business days for your PDF proof. Dispatch times depend on the total quantity ordered. Once approved, printing times for samples are approximately as follows:
Printed samples: Dispatched in 2-3 business days
Printed orders - dispatch times depend on the total quantity ordered. Printing times are approximately as follows:
25-100 units --> 3 to 4 business days
250-500 units --> 5 to 6 business days
1000+ units --> 7 to 10 business days
Have an event or urgent deadline? We might be able to prioritise your order. Please contact us, live chat or phone (02) 8006 1283.
25-100 units --> 3 to 4 business days
250-500 units --> 5 to 6 business days
1000+ units --> 7 to 10 business days
Have an event or urgent deadline? We might be able to prioritise your order. Please contact us, live chat or phone (02) 8006 1283.
Delivery times:
Australian orders:
Delivery times: In general, please allow 2-8 business days (standard shipping) and 1-3 business days (express shipping) for delivery once your order has been shipped. For Sydney Metro customers, we do also offer warehouse pick-up and have same-day shipping options on our website. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
International orders:
Delivery times: We offer both International Standard and International Express shipping options for New Zealand, Canada, USA, UK and other countries. In general, please allow 3-7 days for express international shipments, and 5-20 days for standard international shipping delivery. Delivery times vary from country to country and estimated shipping times will display in checkout once you’ve entered your shipping address. Please note that unforeseen events such as natural disasters can impact delivery times. Check our website for the most up to date information.
Import duties: Orders placed outside of Australia will be classed as an import in the recipient country. As such, you will need to pay the associated import duties and taxes required to clear customs in your country. The shipping carrier assigned to your shipment will contact you using the details on your order when placed. If import duties are not paid by the recipient as required, the shipment will be diverted to commercial composting facilities for disposal and cannot be returned. No refunds will apply in these cases either.
Returns:
Change of mind: If you have purchased the wrong size, or no longer need your mailers, you may be able to return them for a store credit within 14 days of purchase. Due to the renewable ingredients used and shelf life of our mailers, no change-of-mind returns can be accepted under any circumstances after this period. We have a strict returns process to ensure all returns are received correctly and can be re-sold to other customers. Change of mind returns are also subject to handling and restocking fees and the original shipping cost being deducted from any store credit. For custom orders which have not been printed yet, a sampling/setup fee between $15-$50 will also be deducted from any change of mind returns for custom orders. If a custom order has already been printed, no change of mind returns will be accepted. If you need to return your product(s), please contact us for further instructions.
Product issues: Sometimes things don't go to plan. Rest assured we will ensure a fast resolution which can include product replacements, store credits and refunds. If you have any product issues whatsoever, please contact us for further instructions. Generally, we will request photos or a video of any issues to help provide the fastest resolution.
Pre-Order Information:
Occasionally, our products could be out of stock and move to a pre-order listing. This will be noted when purchasing the products and will also be noted in your order confirmation alongside any pre-order items.
No Split Shipments: Please note that if pre-order items are purchased together with regular items which are in stock, the entire order will be on hold until the pre-order stock is available for shipping (we cannot partially ship orders). If you wish to place a pre-order as well as purchase available items, it's best to purchase separately to avoid delays in shipping your order.
You will receive a shipping tracking notification as soon as your order has been dispatched. If you have any questions, please message us for assistance.
In-House Custom Printing
Sustainable, Fast, Affordable, Custom Packaging. Made in Sydney.
This isn't your average packaging. Each product is made from recycled materials, B-Corp certified, and carbon-offset. All printing is done with non-toxic, water based inks.
PROUDLY PRINTED IN AUS
FAST PRODUCTION TIME
Custom Printed Recycled Boxes
Full Colour, Custom Boxes
From $3.68 per full colour box
Custom Printed Tote Bags
From $3.26 per large tote bag
Custom Printed Padded Mailers
From $1.66 per custom padded bags
Custom Printed Paper Mailers
From $0.80 per custom paper mailer
Custom Printed Calico Bags
From $0.83 per custom bag
HERO Printer FAQs
If you are looking for printer and label troubleshooting, please click here!
How to install the Hero Printer on Mac:
How to install the Hero Printer on Windows:
Please note: the instruction videos above mention our original printer model HXD840-PRO, but the setup process is identical to the newer model HZD950-PRO.
Is it a direct thermal printer?
Yes, the HERO Printer is a direct thermal printer, which means no ink or toner! Direct thermal printing uses heat-sensitive media that blackens when it passes under the thermal printhead, while thermal transfer printing uses a heated ribbon to produce durable, long-lasting printing on labels.
Does it work with Windows and Mac?
Yes, the HERO Printer works on both Mac and Windows. Drivers can be downloaded using these links:
Download HERO Printer Drivers:
HZD950-PRO Drivers:
Mac OS
Windows
HXD840-PRO Drivers:
Mac OS
Windows
Need more help after following the below instructions? Simply contact us and we can assist!
TO INSTALL ON WINDOWS:
Download and install the driver.
Please note, to install the Windows driver, you may need to temporarily disable Windows virus protection, then turn back on after installing the driver. Follow these steps:
-
Select Start > Settings > Update & Security > Windows Security > Virus & threat protection > Manage settings (or Virus & threat protection settings in previous versions of Windows 10).
-
Switch Real-time protection to Off. Note that scheduled scans will continue to run. However, files that are downloaded or installed will not be scanned until the next scheduled scan.
Once the driver is installed, continue with the following steps:
- The HXD840-PRO or HZD950-PRO printer should now appear in your available list of printers. Select the printer and click Preferences.
- Select Paper Name > 100mm x 150mm as shown:
- Then click Advanced
- Select Print Density > Set Print Density > Density: 1
- Select Print Speed > Set Print Speed > Speed: 1
- These Print Density and Print Speed settings can be tested and changed as needed to achieve the ideal print tailored to your shipping label.
- Click OK until you get back to the Print screen.
- Click Print and your labels should be printing!
TO INSTALL ON MAC:
- Once you've already downloaded and installed the driver for Mac, then you will also need to go to System > Preferences > Printers & Scanners. Then click the + icon and add the HXD840-PRO or HZD950-PRO printer from the menu which pops up:
- After this, please open your shipping label PDF file (ensure this file is an A6 or 100x150mm sized file, not an A4 file) and click Print. Select the HXD840-PRO or HZD950-PRO printer and ensure the settings look like this:
- Then click the drop-down which says "Layout" and select "Printer Features" and ensure the settings look like this:
- Then click "Print" and your labels should print now!
Does it have bluetooth?
Yes, the HERO Printer has Bluetooth capabilities as well as USB! This applies to both the HXD840-PRO and HZD950-PRO models. Please note that Bluetooth only works when printing from Apple or Android mobile devices such as phones or tablets/iPads. Laptop and desktop computers need to print using the USB cable supplied.
To print using Bluetooth:
- Go to the App Store or Google play and search for “ThermalPrint”.
- Download the app.
- Once open, click the printer icon in the top right corner and select the printer model HXD840-PRO or HZD950-PRO.
- The printer should now be connected.
- In the app, go to Printer Settings and select the printer model HXD840-PRO or HZD950-PRO.
- Now go to your phone's file browser.
- Find your shipping label file in your phone's file browser and tap the 'share' icon.
- Select the ThermalPrint app.
- Your label file is now accessible through the ThermalPrint app.
- You can now select PDF files to print shipping labels.
Which couriers does it work with?
The HERO printer works with all couriers, including Australia Post, Sendle, Shippit, Starshipit, TNT, DHL and more. Please choose the correct model as per the details below:
- HXD840-PRO (203 dpi): Suits Sendle, DHL, TNT, Couriers Please, Shippit, StarShipIT, and most other carriers. Does NOT suit Auspost MyPOST Business.
- HZD950-PRO (300 dpi): Perfect for Auspost MyPOST Business and ALL other shipping carriers and shipping systems.
Please note regarding Australia Post international shipments: international express shipments can be printed on the Hero Printer using standard sized A6 (100x150mm) labels like our HEROLABELs. However, economy and standard international shipments can only be printed using A4 printers, and this is a limitation from Australia Post.
Does it integrate with my website?
Yes, this HERO printer will work with Shopify, Wix, WooCommerce, Etsy and any other website platform. You just need the ability to generate shipping labels from within your website platform. For example, Shopify allows all customers to create Sendle shipments. Please ensure you have the ability to create shipping labels from your website.
Does it work on tablets and other devices?
Yes, the HERO printer has an app for iPads, iPhones, Android phones and Android tablets including all Samsung mobiles and tablets.
Which labels does it work with?
The HERO printer works with direct thermal labels with a maximum width of 100mm. We use 100x149mm labels (standard shipping labels).
The labels can be on rolls or stacked.
Is it DYMO compatible?
DYMO labels cannot be used on any printer other than on Dymo printers. Dymo intentionally does this to lock users into using their expensive Dymo-branded labels. Our Compostable HEROLABEL Shipping Labels work perfectly on the Hero printers.
Do barcodes and QR codes print clearly?
Yes, barcodes and QR codes can be printed clearly, but you will need to test and adjust settings to ensure it's perfect depending on your shipping carrier/partner.
Are HEROLABEL rolls sold separately?
Yes, HEROLABEL rolls are sold separately on our website under Accessories.
Are your labels Biodegradable?
Our HEROLABELs are compostable!
----------------------------------------------
Advanced Tech Support (needed when instructed by Hero Tech Support ONLY):
MyPost Business Customers - how to get barcodes printing even more clearly:
REVIEWS
Replace plastic mailers with compostable mailers
