Paper Mailer FAQs

What’s the difference between HEROKRAFT and HEROHEX?

HEROKRAFT is a non-padded paper mailer made from 100% recycled paper, with a bottom gusset for extra room. HEROHEX is a padded paper mailer with a double layer of honeycomb “hex” paper cushioning, ideal for glass, cosmetics, books and other items that need extra protection.

What are they made from?

HEROKRAFT mailers are made from 100% post-consumer recycled paper. HEROHEX mailers are made from strong kraft paper with eight layers of paper protection.

Are they recyclable?

Yes. Both are kerbside recyclable with paper and cardboard. HEROKRAFT mailers are also compostable.

Do paper mailers need extra protective packaging?

HEROHEX’s honeycomb cushioning removes the need for extra protective packaging for most items. HEROKRAFT is not padded, so wrap fragile items first — HERO Hex Wrap works well.

Are paper mailers water resistant?

HEROKRAFT mailers are rain-resistant.

What sizes are available?

All sizes are external dimensions; allow about 2cm less on the internal width.

Do paper mailers have a shelf life?

No. Our paper mailers don’t have a shelf life; just store them somewhere cool and dry.

Can I get them printed with my logo?

Yes. Both can be custom printed in full colour (logos or photos) from just 25 mailers. Select “YES – ADD MY LOGO” and upload a high-res PDF or .ai file. Double-sided printing is available on request — email us for a quote.

Can you print white?

No. White backgrounds in your artwork won’t print, and white logos or text are converted to black. Slight variations in print size and colour are normal.

How long does custom printing take?

We email a PDF proof within 2–3 business days. After you approve it, printed samples dispatch in 2–3 business days; bulk orders of 25–100 in 3–4 business days, 250–500 in 5–6, and 1,000+ in 7–10.

What if my artwork won’t upload?

Place your order with custom printing selected, leave a note, and email your artwork to hello@heropackaging.com.au. We’ll match it to your order.

Can I order a sample?

Yes, choose “1 – SAMPLE UNIT” in the quantity drop-down, plain or printed.

Can I use paper tape on them?

Yes. Our water-activated HEROTAPE EXPRESS works on HEROHEX and other paper-outer mailers.

Can I return them?

Unprinted mailers can be returned for store credit within 14 days of purchase (handling, restocking and original shipping costs are deducted). Printed orders can’t be returned once printed. See our Shipping & Returns page.

Why buy from Hero Packaging?

Hero Packaging is a Sydney-based, Australian-owned, certified B Corp. Our B Corp certification covers how we run our whole business, from sourcing to customer care. Questions? Email hello@heropackaging.com.au or call (02) 8006 1283.