HEROPACK Sample Packs
per unit
Product Description
Sample Mailer Packs
We've had so much interest in our HEROPACKS since launch, but the biggest question is "can I see a sample?". We totally understand that businesses need to touch and feel their packaging and test to ensure it fits with their products and suits their shipping needs. So here are our sample pack options. Our sample packs can be shipped anywhere in Australia or Internationally.
Sample packs can also be purchased in some specific colours to avoid wastage of mailers if only certain colours are needed (Colour-specific sample packs contain one mailer in each size, with a total of 5 mailers).
Sample packs are also available for our padded HEROBUBBLE compostable mailers (3 padded mailers) and includes 1x padded mailer in each colour (pink, black and white).
Current sizes included in our sample packs vary by colour but include some or all of the following sizes:
- X Small (110x220mm) - Black only
- Small (190x260mm) - All colours
- Small-Medium (220x340mm) - All colours
- Medium (265x380mm) - All colours
- Large (360x480mm) - All colours
- X Large (550x550mm) - Black, White/Grey & Pink Only
- XXL (600x730mm) - Black & White/Grey Only
Current sizes available for padded mailers:
- Small (190x260mm) - White, Pink and Black
- Medium (265x380mm) - White, Pink and Black
- Large (360x480mm) - White only
Design features:
- Small HEROPACK logo on the front.
- Premium matte finish to differentiate our compostable mailers from glossy plastic mailers.
- You can apply your existing shipping labels or write directly onto the mailer.
- Waterproof to keep shipments safe from rain.
- Our compostable mailers are tough, durable and amazing!
HEROPACK Mailer FAQs
What are HEROPACK mailers made from?
HEROPACKs are made from 70–80% PBAT, a fully compostable co-polymer, and 20–30% PLA, which is made from cornstarch. They look and feel like plastic, but contain no conventional plastic.
Are HEROPACKs certified compostable?
Yes. In Australia they are certified Home Compostable (AS 5810, ABAP 20091) and Commercially Compostable (AS 4736, ABAP 10172). Internationally they meet EN 13432 for home and commercial composting.
How long do they take to break down?
In a commercial composting facility, within 90 days. In a home compost bin, up to 120 days when composted properly.
How do my customers compost a HEROPACK?
Remove any labels, cut the mailer into pieces and add it to a compost bin as “brown” material. No home compost? Check if your council offers a green organics bin, find a commercial composter through AORA, or find a local composter on ShareWaste.
Is the white strip covering the adhesive compostable?
No. The release strip is a soft plastic, because a compostable strip wouldn’t peel away cleanly from the adhesive. Dispose of it through a soft-plastics or Community Recycling Centre program. The mailer itself remains fully compostable once the strip is removed.
What sizes are available?
| Size | Dimensions | Colours |
|---|---|---|
| X Small | 11 x 22cm | Black |
| Small | 19 x 26cm | All colours |
| Small-Medium | 22 x 34cm | All colours |
| Medium | 26.5 x 38cm | All colours |
| Large | 36 x 48cm | All colours |
| X Large | 55 x 55cm | Black, Pink, White/Grey, Yellow, Purple |
| XX Large | 60 x 73cm | Black |
The mailer’s dimensions are printed on the back, so reordering the right size is easy.
How do HEROPACK sizes compare to Australia Post satchels?
| Australia Post satchel | Closest HEROPACK |
|---|---|
| 500g (220 x 355mm) | Small-Medium (22 x 34cm) |
| 1kg (265 x 385mm) | Medium (26.5 x 38cm) |
| 3kg (310 x 405mm) | Medium or Large (36 x 48cm) |
| 5kg (435 x 510mm) | X Large (55 x 55cm) |
Does the price include postage?
No. You’re buying the mailers only. Pay for postage separately: get labels printed at an Australia Post shop, or print and pay for labels at home through eParcel, Sendle or your shipping platform.
Can I write on them or use my own shipping labels?
Yes. Both work on the premium matte surface. For a fully compostable parcel, use our compostable HEROLABEL shipping labels.
Are they waterproof?
Yes, HEROPACKs are waterproof and keep parcels safe from rain. If left submerged in water for a long time they will eventually start to break down, as they are designed to.
Can my customers reuse the mailer?
Yes. Every HEROPACK has a double adhesive strip, so your customer can use it again for returns or their own shipments.
Can I remove the HEROPACK logo?
There’s a small HEROPACK logo on the front so your customers know the mailer is compostable. If you’d rather show only your branding, cover it with your shipping label. For fully branded mailers, see our Custom Compostable Mailers.
Are the mailers see-through?
Lighter colours are slightly translucent because of the renewable ingredients used. Black is the most opaque option if privacy matters.
Are HEROPACKs strong enough for my products?
HEROPACKs have a high weight-load rating and handle the knocks of normal shipping. To stay certified home compostable they can’t be as thick as plastic mailers, so items with sharp corners (like shoe boxes) can occasionally pierce them. Trial a few shipments first if you send sharp-edged items.
Do HEROPACKs have a shelf life?
Yes, about 9–12 months when stored somewhere cool and dry, out of direct sunlight. We recommend ordering enough for 3–6 months of shipping at a time.
Can I get a sample before buying in bulk?
Yes. Our HEROPACK Sample Packs include one mailer in each available size, in black, white/grey, pink, teal, latte or multicolour. Single sample units are also available on some colours.
Do you offer bulk discounts?
Yes. Choose a larger quantity in the drop-down and the price per mailer drops automatically, from packs of 25 up to 1,000 (up to 5,000 on black).
Can I get HEROPACKs with my own logo?
Yes. Custom printed HEROPACKs start from 500 mailers — see our CUSTOM Home Compostable HEROPACK Mailers.
When will my order ship?
In-stock orders placed before 12pm AEST/AEDT on a business day are dispatched the same day. Australian delivery takes 2–8 business days with standard shipping or 1–3 business days with Express. Sydney metro customers can choose same-day delivery or warehouse pick-up at checkout.
Do you ship internationally?
Yes. Standard international delivery takes 5–20 days and Express 3–7 days to New Zealand, Canada, the USA, the UK and other supported countries. Import duties and taxes are your responsibility; unpaid shipments are diverted to commercial composting and can’t be refunded.
Can I return mailers?
If you ordered the wrong size or no longer need them, contact us within 14 days of purchase. Approved returns are given as store credit, less handling and restocking fees and the original shipping cost. Because of the mailers’ shelf life, no change-of-mind returns are accepted after 14 days. Orders can’t be amended once placed. See our Shipping & Returns page.
What if something is wrong with my mailers?
Contact us with photos or a short video of the issue. We’ll make it right with a replacement, store credit or refund.
Where are HEROPACKs made?
HEROPACKs are produced in China. Read why on our Where Are They Made page.
Why buy from Hero Packaging?
Hero Packaging is a Sydney-based, Australian-owned, certified B Corp. Our B Corp certification covers how we run our whole business, from sourcing to customer care. Questions? Email hello@heropackaging.com.au or call (02) 8006 1283.
REVIEWS
Shipping & Returns
Everything you need to know about dispatch, delivery, and our returns process.
General Shipping Information
Same-day dispatch for orders placed before 12pm AEST/AEDT on business days. All other orders ship the next business day. Holiday trading hours may differ — check our website for the latest.
Australia Post is currently delivering as normal. Choose Express Post at checkout if you need products quickly. Sydney customers also have same-day delivery options at checkout.
Some delivery delays may apply. Please allow extra time and check your tracking link before contacting us. Keep buffer stock on hand to avoid running out.
In-Stock (Ready to Ship) Orders
Orders placed before 12pm AEDT on a business day are dispatched same day. You'll receive a shipping confirmation with tracking details as soon as your order leaves our warehouse.
Our order system is highly automated — we cannot amend or change orders once placed under any circumstances. If you need to return mailers, please see our returns information below.
Unforeseen events such as natural disasters may impact dispatch times. Check our website for the most up-to-date information.
Custom Printed Orders
All custom orders begin with a PDF proof — allow 2–3 business days. Printing only starts after you approve the proof. All timings below are from proof approval.
* 300+ unit orders may be split across 2–3 deliveries. We'll always contact you when this applies.
| Print type | Quantity | Dispatch time |
|---|---|---|
| Basic Logo PrintingSample | Sample | 2–3 days |
| Full-Colour PrintingSample | Sample | 3–7 days |
| Basic Logo PrintingBulk orders | 25–100 units | 3–4 days |
| 250–500 units | 5–6 days | |
| 1,000+ units | 7–10 days | |
| Full-Colour PrintingBulk orders | 25–300 units | 7–10 days |
| 300+ units | Up to 20 days* |
* 300+ units may be split across 2–3 deliveries. Allow up to 20 business days for single-shipment 300+ orders.
| Order type | Quantity | Dispatch time |
|---|---|---|
| Printed Sample | Sample | 2–3 days |
| Bulk Printed Orders | 25–100 units | 3–4 days |
| 250–500 units | 5–6 days | |
| 1,000+ units | 7–10 days |
Australian Orders
Allow 2–8 business days after your order has been dispatched.
Allow 1–3 business days after dispatch. Select at checkout.
Select warehouse pick-up or same-day delivery options directly at checkout.
Unforeseen events may impact delivery times. Always check our website for the latest.
International Orders
Allow 5–20 days depending on your country. Estimated times display in checkout once your address is entered.
Allow 3–7 days to New Zealand, Canada, USA, UK, and other supported countries.
Orders shipped outside Australia are classified as imports in the destination country. You are responsible for paying any applicable import duties and taxes to clear customs.
The shipping carrier will contact you using your order details. If duties are not paid, the shipment will be diverted to commercial composting and cannot be returned. No refunds apply in these cases.
Returns Information
If you've purchased the wrong size or no longer need your mailers, you may be able to return them for store credit within 14 days of purchase. No change-of-mind returns are accepted after this period due to the shelf life of our mailers.
-
1Contact us within 14 days of purchase. No returns accepted after this period under any circumstances.
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2Returns are subject to handling and restocking fees. The original shipping cost is also deducted from any store credit.
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3For custom orders not yet printed, a sampling/setup fee of $15–$50 will also be deducted from the credit.
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4Custom orders that have already been printed cannot be returned under any circumstances.
Sometimes things don't go to plan — and we'll always make it right. Resolutions can include product replacements, store credits, or refunds.
If you have a product issue, please contact us for instructions. We'll generally ask for photos or a short video of the issue to provide the fastest possible resolution.
Pre-Order Information
When a product is out of stock it may move to a pre-order listing. This will be clearly noted on the product page and in your order confirmation.
If you order a pre-order item alongside in-stock items, your entire order is held until pre-order stock is available. We cannot partially ship orders.
Tip: Place pre-order and in-stock items in separate orders to avoid delays.
You'll receive a shipping tracking notification as soon as your pre-order is dispatched. If you have questions, message us for assistance.
